1. You will always receive a friendly, courteous and responsive service
2. We will act with integrity, honesty and openness in everything we do
3. We have absolute respect for the confidentiality of our working relationship
4. To do everything possible to work with you to achieve your goals and objectives by developing a long-term partnership for the future
5. We will endeavour to always meet our deadlines. Our aim is to complete all work within the designated and agreed timeframes. However, where circumstances are outside our control, we will always keep you informed
6. You are the sole judge of our service. We believe that your perception of our performance is the reality. If we fall short of your expectations, we will do all we can to rectify the situation as soon as possible

To achieve the best results for you, we ask that you:

1.  
   1. Provide us with all the information we need to do the work, within the agreed timescales. This is vital if we are to provide an optimal level of service
   2. Make time available to meet with us and listen to any advice we offer. We acknowledge your right to reject that advice
   3. Pay fees due to us, as agreed and on time
   4. Give consideration to referring us to others who you believe would benefit from a free, no obligation meeting